By using this website, you agree to the following terms of use. If you do not agree to these terms, you may not use this website. Refresh Juice Perth reserves the right, at any time, to modify, alter, or update the Terms of Use, and website content. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
Refresh Juice Perth is committed to bringing you a high quality product and customer service. All attempts are made to keep products, services, and pricing accurate on the internet. If for any reason Refresh Juice Perth is not able to provide you with the product or service that you ordered, at a time that you requested, or for the price that you ordered it at, you will be offered alternatives. If these do not satisfy, you will receive a full refund. We are committed to continual improvement, so we welcome any feedback about our products and services.
Email Support
info@refreshjuice.com.au
Monday to Friday, 9:00am to 4:00pm AWST
Closed Saturday and Sunday
Amendment to Orders Policy
Any changes to orders, delivery locations or delivery dates must be made at least 48 hours prior to the delivery date on your order. Please send all changes through to info@refreshjuice.com.au
Delivery Policy
- Our delivery days are Tuesday to Friday, between 6am and 12pm. We cannot guarantee a delivery time within that window.
- Delivery is available to Perth metro postcodes only (6000, 6003–6012, 6014–6029, 6050–6055, 6057, 6059–6064, 6066–6068, 6090, 6100–6107, 6147–6160, 6162–6163).
- Orders must be placed by 11:30am the day before your scheduled delivery.
- The minimum order for delivery is $50. Delivery is $10 on orders under $100, $5 on orders from $100 to $149.99, and free on orders of $150 or more. Refresh Delivery Pass members receive free delivery on orders of $50 or more while their Pass is active.
- The responsibility is on the customer to provide accurate delivery advice.
- Please give us as much information as you can for your delivery location including directions to access your building. This must be detailed in the ‘additional notes’ section at checkout.
- We do not deliver to P.O Boxes.
- Refresh Juice Perth does not accept responsibility for stolen or damaged parcels once delivered to your property.
- Please provide a working phone number so that our driver can call you in the event that they have an issue with delivery.
- Please understand that with many deliveries, traffic, unpredictable road conditions, etc. there may be a delay in times, but we do strive to have all orders delivered on time.
- Your juice is raw and unpasteurised, so please refrigerate upon delivery and keep below 5 degrees until consumption.
In the event that the above information is not clearly given and our driver can not deliver the order, the order will be taken back to our kitchen in Osborne Park and the responsibility is on the customer to arrange pick up. The delivery fee will not be refunded if applicable.
Pick Up Policy
Free pick up is available from our Osborne Park warehouse on Thursdays only, between 1pm and 4pm. Pick up is not available on any other day. The minimum pick up order is $25. Pick up orders must be placed by 11:30am Wednesday.
This is a self serviced collection from our front fridge. All orders are bagged individually with invoices in the front pocket. Find the invoice with your name and collect the amount of bags circled on your invoice.
Our address is Unit 2/15 Walters Drive, Osborne Park, WA 6017.
Refresh Credit and Refresh Delivery Pass
- Refresh Credit is store credit issued to your customer account after each paid order, at $1 for every $10 spent on juice, shots and packs (10%). Credit is not issued on orders that use the WELCOME10 code, on the purchase of a Refresh Delivery Pass, or on delivery fees.
- Each credit expires 12 months after it is issued. Store credit is applied in full at checkout, has no cash value, cannot be transferred, cannot be used to pay a Set & Forget renewal, and is removed if the order that earned it is refunded or cancelled. Refresh Juice Perth may change or end the Refresh Credit program at any time.
- The Refresh Delivery Pass is an annual membership ($65) giving free delivery on orders of $50 or more to Perth metro postcodes for 12 months. It renews automatically each year and can be cancelled at any time from your account; the current year is not refunded.
- Set & Forget orders are charged the day before each delivery at the shop price at that time.
Refund Policy
We will do our absolute best to ensure your order is correct, but we are all human and mistakes can happen. If you receive the incorrect order or are not satisfied with your products, please reach out as soon as possible so we can resolve the situation with you with either a refund or replacement product for you.
Refresh Juice Perth will only offer refunds if orders are cancelled at least 2 business days prior to delivery.
Currency
Transactions will be made in Australian dollars.